Terms and Conditions

Delivery Times

Delivery is through our local courier and is usually achieved within 3-5 business days.

Back Orders

If there is any unexpected delay of the product, you will be notified by email. An estimated date of departure will be given and you will have the right to cancel your order.

Pricing and Billing

All pricing and billing is in New Zealand Dollars (NZD).

Receiving Your Order

When you place an order, we'll send you an automated email to confirm we've received it, and that your payment went through. Another email will be sent to you when your order is processed and shipped. Please feel free to contact us if you have any other questions.

Shipping and Handling

All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us so that we may make good the problem. We only charge what it takes to get the product to your door. We do not believe in hidden charges or making money from delivery. Our business is Pet Products. We add only the taxes and duties as required by government laws.

Shipping prices apply to mainland NZ only.

International customers - please email for freighting quote.

Credit Card Security

We use PayPal for secure payment processing. All information is sent through a secure connection. We do not store your credit card details on our servers.

Consumer Guarantees Act 1993

In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 ("the Act") then:

  • If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products.
  • In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act.

Contract formation

The seller's website, the information on it and any information in emails constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.

Order process

The buyer may order products from the seller by completing and submitting the checkout process on the seller's website. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order.

The seller’s discretion in rejecting orders

No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order shall be refunded and the seller shall have no further liability to the buyer in relation to the rejected part of that order.

Remittance Terms

Your credit card will be charged when you order.

Payment is required by Alfa Pet prior to shipping orders.

Reaching Us

We are entirely New Zealand owned. We have a proven track record and plan to serve you and your best friend for a long time. We are completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us at info@alfapet.co.nz

Alternatively, you can call on 0800 THE PET (843 738) international callers +64 9 442 1911 or fax us on +64 9 442 1918 or write to us at PO Box 40326, Glenfield, Auckland, New Zealand